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Premium Support for Your Dental Office

Pro Active Help Desk Support

Being proactive saves time, improves productivity, and lowers costs. Our Pro Active Help Desk notifies our customers of an outage or potential outage ahead of time instead of waiting for customers to discover it on their own and call in. We take a proactive approach while on the phone to ask questions and uncover any additional needs while we are connected with our customers. This saves the customer time and effort and keeps things running smoothly. We are here for you while you are at work.

Predictive Diagnosis

NO NEED TO GUESS With our Predictive Diagnostic service we are monitoring your network 24/7. We are experts when it comes to knowing what the trouble might be rather than to guess at resolving a support or diagnostic issue. Based on our years of experience in the Dental Field, there is little we haven’t seen before. You can relax knowing that we “have your back”. Time to respond and time to repair is significantly reduced by being able to know ahead of time what to expect. We call this addressing issues before they occur which allows the practice to continue to operate without interruption.

On Site Service and Support

With our Complete Care plan we provide unlimited on-site support for your equipment needs. Hardware Parts fail, that is a given. If an issue cannot be resolved over the phone by our expert staff then we make a visit to be on site to repair or replace any failed equipment. This process drastically reduces down time for our clients and gives peace of mind knowing that you have a team you can rely on to keep you up and running.

Malware/Virus Protection

Malware (short for malicious software) is software designed to infiltrate or damage a computer without your consent. Malware includes computer viruses, worms, trojan horses, spyware, scareware and more. This software can be very dangerous to a companies’ computer network and can drastically slow performance or even bring a practice to its knees. Malware and Viruses can be present on websites and/or attached to emails, or hidden in downloadable files, photos, videos, freeware or shareware. We install FREE endpoint protection software on every computer in your office to help protect your network from attack.

On Line Data Backup

There are many steps a practice should take in order to make sure they are protected from threats and disaster. One of these steps should definitely include setting up a data backup and recovery plan for your data. Creating a plan should be at the top of every Doctor’s to do list. A data backup and recovery plan ensures that your critical business information is protected if the worst should occur. A good plan provides for data recovery from the last back up. Encrypted online data backup is provided to every one of our clients up to 10Gigabytes FREE. Additional unlimited storage is available per Gigabyte, priced at a low monthly fee.

Printer Maintenance

It is important to perform maintenance on a laser printer to ensure it continues to run properly. Lack of maintenance can cause paper jams and result in poor print quality in the form or smudges, streaks and light print. For the most part, laser printers require very little maintenance and are used in many dental practices the main system printer. This is especially important in a work environment, where print jobs remain an important part of employee and client satisfaction. A printer maintenance kit is provided FREE of charge, once a year, to all practices with our Complete Care Support.